FAQ

Q: Do you ship worldwide?
A: Yes, we ship to most countries worldwide.

Q: How long does shipping take?
A: Orders are usually delivered within 7–10 business days after processing.

Q: How long does order processing take?
A: Processing time is 1–3 business days.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number by email.

Q: What payment methods do you accept?
A: We accept PayPal and major credit and debit cards.

Q: What should I do if my order arrives damaged or incorrect?
A: Please contact us within 7 days of receiving your order and include your order number and photos of the item.

Q: How can I contact Veluna Toys?
A: You can contact us through our Contact page or by email. We will be happy to assist you.