Refund Policy

Thank you for shopping with Veluna Toys.

We want you to be completely satisfied with your purchase.

- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
- We may offer a replacement or a full refund after reviewing your request.
- Please include your order number and photos of the item when contacting us.
- Refunds will be processed using the original payment method.
- Shipping delays caused by customs, weather, or carriers are beyond our control.

If you have any questions, please contact our support team. We are happy to help.